Support

We've got your back.

Day 1 Launch

When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:

  • Configure your infrastructure
  • Automate deployments
  • Troubleshoot issues
  • Avoid gotchas and pitfalls

Day 2 Operate

Once you’re live on the Gruntwork Platform, we can help with:

  • Questions
  • Troubleshooting
  • Bug fixes
  • General DevOps and Platform Engineering guidance

Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.

Offerings

Choose from 3 support tiers:

  • Standard

  • Silver

  • Gold

Response Time SLA

  • Standard support does not include a guaranteed SLA. We do our best to provide an initial response to all requests within 3 business days.
  • 2 days SLA - Choose between a next-day or same-day SLA.

Support Channels

  • Email — Ticket-based support, with access to an online ticketing portal.
  • Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution. Plus everything included in the Standard Support.
  • Phone support — Gain access to a dedicated support number.
  • Private Slack channel — Chat live with Gruntwork Engineering in a dedicated, private Slack channel. Plus everything included in the Silver Support.

Support Scope

  • Troubleshooting and guidance for product usage.
  • Documentation and knowledge base access.
  • Limited to standard configurations and best practices.
  • Prioritized bug fixes — Swift resolution of bugs to maintain system integrity and performance. Plus everything included in the Standard Support.
  • Prioritized feature requests — Influence the Gruntwork roadmap with prioritized development of features tailored to your needs.
  • Architecture and strategy reviews — Meet with a Gruntwork Solution Architect to review and amend your architecture and overall DevOps strategy (limited to once per quarter). Plus everything included in the Silver Support.

Additional Support Benefits

  • Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.
  • Beta access — Access new features and beta programs before they're released.
  • Dedicated support contact — Engage with the same support engineer on all support requests to maintain context and expedited time to resolution. Plus everything included in the Silver Support.

We also offer support for open source

Terragunt support

Gain assurance as you scale with OpenTofu/Terraform.

Learn More

OpenTofu support

Gain confidence with OpenTofu best practices and assistance.

Learn More

Gruntwork IaC Residency

Hands-on infrastructure and DevOps guidance

Our IaC Residency provides a dedicated, advisory-style engagement where our solution architects pair with your team to provide real-time, hands-on guidance for your most pressing infrastructure challenges. From comprehensive architectural reviews, pairing sessions, refining DevOps process, or even just a second opinion on the best way forward, your team has a dedicated IaC expert to turn to for help.

The goal is to leave your team with confidence in their architecture and long-term infrastructure health.

Learn More